Privacy policy

Effective Date: August 1, 2025

Matrix Health and Wellness (“we,” “our,” or “us”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.matrix health and wellness.com (the “Site”) and when you use our services.

By using our Site, you consent to the practices described in this Privacy Policy. If you do not agree with these terms, please do not use the Site.

1. Information We Collect

We may collect personal and non-personal information directly from you, automatically, or from third parties.

A. Personal Information You Provide

When you use our Site or services, you may voluntarily provide:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Date of birth

  • Health-related information (such as symptoms, health goals, or medical history) when voluntarily submitted via forms or appointment requests

  • Payment details (processed via secure third-party payment processors)

Note: If you provide health information, we handle it in accordance with applicable privacy regulations, including HIPAA (when applicable).

B. Information Collected Automatically

When you visit our Site, we may automatically collect:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Referring website URLs

  • Pages you view and time spent on our Site

  • Cookies and similar tracking technologies (see Section 6)

C. Information from Third Parties

We may receive personal information from:

  • Referral partners

  • Payment processors

  • Scheduling platforms

  • Marketing service providers

2. How We Use Your Information

We use your information to:

  1. Provide, personalize, and improve our services.

  2. Respond to inquiries and appointment requests.

  3. Process payments and billing.

  4. Send administrative messages, reminders, or updates.

  5. Comply with legal and regulatory obligations.

  6. Conduct analytics and research to improve the Site.

  7. Send promotional or educational content (if you have opted in).

3. How We Share Your Information

We will never sell your personal information. We may share it only with:

  • Service Providers (e.g., payment processors, appointment schedulers, marketing platforms) who are contractually obligated to protect your information.

  • Healthcare Providers when necessary for your treatment, with your consent or as required by law.

  • Legal and Regulatory Authorities to comply with legal obligations or protect rights, property, or safety.

  • Business Transfers in connection with mergers, acquisitions, or sale of assets.

4. HIPAA Compliance

If you share health-related information with us, it may be considered Protected Health Information (PHI). We comply with HIPAA requirements by:

  • Storing PHI securely

  • Limiting access to authorized personnel only

  • Using HIPAA-compliant communication and storage systems

  • Only disclosing PHI with your consent or as permitted by law

5. Data Retention

We retain personal information only as long as necessary for the purposes described in this Privacy Policy, or as required by law. Once no longer needed, your information will be securely deleted or anonymized.

6. Cookies and Tracking Technologies

We use cookies, pixels, and similar tools to:

  • Enhance site functionality

  • Remember user preferences

  • Analyze site traffic and performance

  • Deliver relevant advertising

You can control or disable cookies through your browser settings. However, doing so may limit your use of some Site features.

7. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your information

  • Withdraw consent at any time

  • Opt out of marketing communications

  • Restrict or object to certain data processing activities

  • Request a copy of your data in a portable format

To exercise these rights, contact us. We will respond within applicable legal timeframes.

8. Data Security

We implement administrative, technical, and physical safeguards to protect your personal information, including:

  • Encrypted data storage and transmission

  • Secure access controls

  • Regular security audits and monitoring

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing personal information.

10. Children’s Privacy

Our Site is not intended for children under 13 years old (or the minimum age of consent in your jurisdiction). We do not knowingly collect personal information from children without parental consent.

11. International Users

If you are accessing the Site from outside the United States, be aware that your information may be transferred to, stored, and processed in the U.S., where privacy laws may differ from those in your country.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date. Your continued use of the Site constitutes acceptance of any changes.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact:

Matrix Health and Wellness

Attn: Amanda Benton